By placing and paying for an order (either via 50% deposit or full payment), the Customer agrees to the following Conditions of Hire. All rental items remain the property of My Events Hire. The rental agreement is between My Events Hire and the Customer. 

RENTERS RESPONSIBILITIES
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession (including in possession by the Customer’s chosen venue) until the items are accepted back into the possession of My Events Hire. Rental items are not to be used by any other third party.

RENTAL PERIOD
The rental period refers to the dates/times of hire as agreed at time of booking and listed on your invoice. My Events Hire must agree to any changes to this rental period after booking and payment is received. It is the responsibility of the Customer to ensure that the rental items are received and returned on the specified date/times on their invoice. Should the rental items not be picked up/returned from/to the warehouse or made available for delivery/collection on the specified date/time on their invoice, the Customer may be charged an additional hire fee.

CONDITION OF ITEMS
We pride ourselves on ensuring our rental items are kept to a high-quality standard and complete regular inspections to remove stock from circulation that do not meet our quality standards. As our collection is made up of tableware and linen some items do show some wear from use.  

Upon return of the rental items to My Events Hire, My Events Hire will inspect the items to ensure they are in the same condition as they were supplied i.e. no chips or cracks. Unless proven otherwise, our inspection is deemed final and accurate.

TRANSPORT OF ITEMS
My Events Hire services the Sydney area and surrounds. A delivery & collection service is available for events held in Sydney. Fees will apply based on the Customer’s proximity to our business premises, quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice.

Delivery/collection days and times to be agreed at time of booking and listed on your invoice. Unless a time is specified by the Customer at the time of booking, the delivery or collection will be completed during business hours. It is the Customer’s responsibility to ensure that the delivery/collection location is attended during business hours on the designated delivery/collection day. My Events Hire will contact the Customer on the day of their designated delivery/collection to confirm approximate delivery/collect time. The Customer will be liable for any re-delivery/re-collection cost should the delivery/collection location be unattended upon our arrival. The re-deliver/re-collection cost will be deducted from the Customer’s security deposit. If it exceeds the security deposit, the Customer will be issued an invoice which is payable within 7 days of issue.

My Events Hire will not be liable for any delivery or collection delays caused by circumstances beyond their control or due to the failure of the Customer to provide the correct transport details i.e. address, delivery/collection dates and times. 

CARE, WASHING & PACKAGING
Our collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items.

All rental items supplied by My Events Hire are clean, hygienic and ready to use. Please see below for specific cleaning instructions by item type. Failure to follow these instructions will result in an additional cleaning fee which will be advised to the customer post return. The additional cleaning fee will be deducted from the Customer’s security deposit. If it exceeds the security deposit, the Customer will be issued an invoice which is payable within 7 days of issue.

Cake stands, dessert table décor & serveware – rinse or wipe to remove excess food & liquid and dry before placing back into the container.

Cutlery – All food should be removed immediately from cutlery after use to avoid staining, rusting and damage. Our cutlery is to be handwashed only. We ask you to dry the cutlery before returning to its container to avoid rust from forming.  

Charger Plates – charger plates are NOT dishwasher safe. Dinner plates must be placed on top of charger plates for all meals. If food accidentally falls onto the charger plates it must be hand rinsed or wiped off prior to returning to containers.

Glassware – our glasses are to have liquids tipped out and placed upside down back in the glass dishwasher racks provided.

Dinnerware – our plates are dishwasher safe.We ask you to dry the dinnerware before returning to its container.

Napkins – Napkins must NOT be washed or ironed by the Customer after use.

Please ensure that prior to placing dirty napkins back into the box supplied that the following occurs:

• Napkins are counted. We often find napkins missing, so we recommend the Customer counts the napkins so that they can locate them prior to returning. My Events Hire also count napkins on their return and this count will be deemed final. You will be liable for the replacement value of any missing napkins.

• Take note of the condition of the napkins. If we cannot remove tough food and drink stains i.e. curry, red sauce, red wine or if napkins are returned with holes, tears, burn marks, candle wax or chewing gum, the Customer will be liable for the replacement cost of that napkin.

• Any wet napkins are left out to dry, otherwise mould will grow on the napkins and you will be liable for the replacement of them.

Tablecloths – Tablecloths must NOT be washed or ironed by the Customer after use.

Candle holders – any candle wax needs to be removed from the candle holders prior to returning otherwise a cleaning fee will apply.

Vases – water, florals and floral foam must be removed from the vases prior to returning.

All rental items supplied by My Events Hire are packaged carefully to restrict movement in order to protect against breakage or damage during transit. The Customer is required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied.  Any loss or damage to the packaging material or containers supplied will be charged at replacement value. 

DAMAGED, BREAKAGE & MISSING ITEMS
A security deposit is required for all orders and is based on the hire value. We recommend that the Customer inspects the items after use to check for any damage, breakage, loss and cleanliness and advise us on their return. My Events Hire will also complete their inspection which will be deemed final and accurate and will notify the Customer within 7 days of their return of the status of their hire items. This gives us ample time to count, clean and reconcile orders.

Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts. Should missing hire items be located at a later date, it is the responsibility of the Customer to return them to My Events Hire at their own cost. Should My Events Hire be required to send a courier to collect missing items this cost will be charged to the client either via deducting from their security deposit or via invoice payment. If items are located but not returned by the Customer, the replacement value will be deducted from their security deposit.

Security deposit will be refunded within 10 days of the account details being provided by the Customer to My Events Hire, in full or deducted according to any damage, breakage or loss. This will be returned via bank transfer to the customer.

If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit, the Customer will be charged for the additional costs and issued a loss invoice which is payable within 7 days of issue.

PAYMENT POLICIES
For orders booked 14 days prior to event, full payment is required upon receiving the invoice to secure the order. For orders booked prior to 14 days a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure order. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed/issued/delivered unless full payment or booking deposit is paid.  An invoice is valid for 7 days after issue to customer, before items are released to other customers. The final balance is payable 7 days prior to the Customer’s event. 

All payments are to be made by EFT.

ORDER CHANGES 
All orders must be finalised by at least 7 days of the Customer’s event date.

Additions & substitutions to orders after deposit or full payment are subject to availability. The Customer is required to pay for any additions or substitutions before their scheduled pickup or delivery date in order to receive the additional/substituted hire items.

We allow only a 10% deduction of total invoice value once deposit or final payment has been made. We will refund the price difference for deductions in numbers or items if notified more than 14 days prior to order pickup or delivery date. If notified within 14 days of pickup or delivery date, the price difference will be retained by My Events Hire.

ORDER CANCELLATIONS
If the Customer’s event is cancelled prior to pickup/delivery, 30% of invoice total will be retained by My Events Hire. This is to cover the lost opportunity to hire those items to other clients.

• If the Customer notifies of the cancellation more than 14 days prior to their event date, the remaining monies paid (which equates to either 70% of invoice total if full payment was made or 20% of invoice total if 50% deposit was paid and excluding Transport/Service/Other) will be refunded to the Customer via bank transfer within 7 days of the Customer providing their account details.

• If the Customer notifies of the cancellation within 14 days of their event date, 100% of invoice total (excluding Transport/Service/Other) will be retained by My Events Hire.

COVID POLICY
If the Customer’s event cannot proceed due to Covid restrictions implemented by the NSW State Government, then the Customer’s deposit or full payment will act as a credit for one year from their original event date. The Customer will be required to submit a new order to use their credit. Please note items originally booked may not be available for the Customer’s new event date due to existing bookings for that date. In this case, My Events Hire will work with the Customer to provide similar items or alternate dates that they are available.

LIABILITY
My Events Hire accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items. 

My Events Hire reserves the right to change these Conditions of Hire at any time.